GUIDELINES FOR USING AND ACCESSING THE FIINPRO-X SYSTEM

1. FOR HUB LIBRARY USERS

Step 1: Register to use the FiinPro-X database via the form:

https://forms.gle/iuhYx3xGbEYQMmSx8

Step 2: Contact library staff for support on how to access FiinPro-X:

-> Directly at the Information Desk, Ground Floor, Library Building;
-> Phone: 02838971651 (ask for the Turnitin/FiinPro-X support specialist);
-> Specialist Ho Le Anh Tuan – Phone/Zalo: 0907422522;
-> Email: [email protected].

Step 3: Receive information about the designated computer (for direct access) or the login account/password for remote access via UltraViewer if it matches your registered time slot.

Step 4: Go to the Multimedia Room – Mezzanine Floor or access remotely via UltraViewer to use the designated workstation.

Step 5: After your registered session ends, log out of all applications, DO NOT TURN OFF THE COMPUTER, and inform library staff via the contact channels in Step 2.

2. FOR HUB LIBRARY STAFF

Step 1: Circulation desk staff serve users accessing the FiinPro-X system by:

- Turning on computers in the Multimedia Room, Mezzanine Floor;

- Accessing NetSupport School/UltraViewer software to control workstations in the Multimedia Room;

- Monitoring usage via the Multimedia Room’s camera management software.

Step 2: Provide support on accessing FiinPro-X by:

- Checking the daily registration list of FiinPro-X users;

- Contacting users with overlapping registrations to assist or adjust schedules.

Step 3: Provide information about the designated workstation (for direct access) or the login account/password for remote access via UltraViewer if it matches the registered time slot.

Step 4: Support users (if needed) during access to FiinPro-X, and record session completion.

Step 5: Turn off computers, lights, and air conditioning after the service period ends.

REFERENCES:

1) Introduction to FiinPro-X: http://www.fiinpro.com/fiinpro-x

2) FiinPro-X user guide: https://docs.fiinpro.com/

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